1. Listing Your Property

Property owners can list their properties on the platform by submitting the required details through our listing process.

Information typically required includes:

• Property address and location
• Property type (villa, apartment, holiday home, etc.)
• Number of rooms and guest capacity
• Amenities and facilities available
• High-quality property photographs
• Availability schedule and pricing

Once submitted, the listing may be reviewed before being published on the platform.

2. Property Verification

To maintain a reliable platform for travellers, property owners may be asked to provide certain verification details such as:

• Identification documents
• Ownership proof or property management authorization
• Property photographs and descriptions

Verification helps ensure authenticity and build trust with travellers.

3. How the Booking Process Works

The booking process generally follows these steps:

1. A traveller submits an inquiry for your property.
2. Property availability is confirmed with the owner.
3. The traveller pays the required commission or service fee to initiate the booking process.
4. Booking confirmation and communication details are shared with both parties.

The platform facilitates the connection between the traveller and property owner.

4. Owner Responsibilities

Property owners are responsible for ensuring that:

• Property details and photos listed on the platform are accurate.
• The property is available for confirmed bookings.
• Amenities and facilities match the description provided.
• Guests receive proper check-in instructions and property rules.

Failure to maintain accurate information may result in listing suspension.

5. Property Standards

Owners are encouraged to maintain good property standards to ensure positive guest experiences. Recommended practices include:

• Maintaining cleanliness and hygiene
• Providing functioning utilities and amenities
• Ensuring safe and comfortable accommodation for guests
• Maintaining clear communication with guests

High-quality properties are more likely to receive repeat bookings and positive reviews.

6. Managing Availability

Property owners should keep their availability updated to avoid booking conflicts. If availability changes, owners should inform the platform promptly so listings can be updated.

Failure to honor confirmed bookings may impact the property's listing status.

7. Communication with Guests

Once a booking inquiry is confirmed, communication between the guest and property owner may be facilitated through the platform. Owners should provide guests with:

• Check-in instructions
• House rules
• Contact details for arrival assistance

Clear communication helps ensure smooth guest experiences.

8. Check-In Guidelines

Property owners should ensure that guests receive clear check-in instructions before arrival. Important points to confirm with guests include:

• Check-in and check-out timings
• Identification requirements
• Property access instructions
• House rules and policies

9. Cancellations and Changes

In situations where a property becomes unavailable after confirmation, owners should notify the platform immediately. Where possible, alternative arrangements may be explored to minimize inconvenience to travellers.

10. Owner Support

Our support team is available to assist property owners with:

• Listing and profile setup
• Managing property details
• Booking coordination
• General platform-related inquiries

Owners can contact support through the communication channels provided on the platform.

11. Important Disclaimer

The platform acts as a facilitator connecting travellers with property owners. While we assist with booking coordination, property management, guest experience, and property operations remain the responsibility of the property owner unless otherwise agreed.