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Frequently Asked Questions
Owners' FAQs
Travellers' FAQs
General Questions
1. How can I list my property on the platform?
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2. What types of properties can be listed?
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3. Who can list a property?
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4. Do I need to verify my property before listing?
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5. Can I list multiple properties on the platform?
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Property Listing
6. What information is required to list a property?
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7. How many photos should I upload for my property?
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8. Can I update my property details after listing?
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9. How long does it take for my listing to go live?
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10. Can I temporarily pause my listing?
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Booking Process
11. How will I receive booking inquiries?
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12. How do I confirm availability for a booking request?
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13. When is a booking considered confirmed?
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14. Can I reject a booking request?
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15. Will I receive guest details before arrival?
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Payments and Commission
16. How does the commission model work?
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17. Do property owners pay any commission?
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18. Are there any hidden charges for property owners?
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19. When will I receive booking confirmation details?
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20. Are taxes applicable to property bookings?
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Managing Availability
21. How do I update my property's availability?
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22. Can I block specific dates for my property?
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23. What happens if my property becomes unavailable after confirmation?
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24. Can I temporarily close my listing during off-season periods?
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25. How can I avoid double bookings?
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Guest Stay Management
26. Who handles guest check-in?
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27. What documents should guests provide at check-in?
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28. Can I set house rules for my property?
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29. Can I restrict the number of guests allowed in my property?
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30. Can I deny entry if guests violate house rules?
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Property Standards
31. What standards should I maintain for my property?
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32. Are safety measures required for properties?
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33. Should I provide essential amenities?
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34. What happens if guests complain about the property?
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35. Can my listing be removed for poor standards?
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Communication
36. How should I communicate with guests?
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37. Can I contact guests before arrival?
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38. Can I request guest identification in advance?
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39. What if a guest does not follow house rules?
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40. Can I refuse bookings for specific conditions?
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Property Management
41. Can I appoint a property manager?
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42. Can I set my own property pricing?
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43. Can I offer discounts for longer stays?
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44. Can I update amenities offered at my property?
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45. Can I restrict events or parties at my property?
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Guest Conduct
46. What should I do if guests damage my property?
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47. Can I request a security deposit from guests?
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48. Can I refuse check-in if guests exceed occupancy limits?
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49. Can I offer additional services such as meals or transport?
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50. Can guests extend their stay?
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Platform Policies
51. Can the platform suspend my listing?
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52. What if I receive incorrect information from a guest?
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53. Can I remove my property listing anytime?
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54. Who is responsible for managing the property?
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55. Does the platform manage the property?
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Additional Questions
56. Can international travellers book my property?
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57. Can I set a minimum stay requirement?
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58. Can I update pricing during peak seasons?
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59. How can I increase bookings for my property?
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60. How can I contact platform support for assistance?
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Vacation Saga
117/N/70 3rd Floor Kakadeo Kanpur
info@vacationsaga.com
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